RouteMapSupport
Email us
[email protected]. Tell us your iPhone model, iOS version and what you were doing, and include screenshots if you can. In the app, Settings › Contact support fills in your app version for you.
Planning a route
How do I add stops?
Tap the search field and type an address, or use the tiles under it: Paste a list of addresses, open a File (CSV or Excel), Scan a package label, or tap the microphone and say the address. You can also long-press the map to drop a stop.
How does optimization work?
When you tap Optimize route, RouteMap gets road travel times between all your stops and searches for the order with the least total driving. It respects the stops you set as First or Last, stops you lock in place, time windows, your break and the time you spend at each stop. The miles and time it says you save are compared with the order you entered.
Can I change the order myself?
Yes. Tap Refine, drag stops into the order you want and lock any that must stay put, then tap Re-optimize to reorder the rest.
Where does my route start and end?
By default it starts where you are and returns there (round trip). Change it in Route setup: choose a start address, end anywhere, or end at a different address.
An address was found in the wrong place.
Addresses RouteMap isn’t sure about are marked Check address. Tap the stop, then Change address, and pick the right result. Adding the city and ZIP code helps.
On the road
How do I choose Google Maps or Waze?
Open the menu (top left), tap the gear for Settings, then Navigation app. Navigate opens each stop in the app you choose.
I marked the wrong stop.
Tap Undo right after marking it, or swipe a finished stop in the list to reopen it.
How do I add a proof photo?
On the next-stop card, open the ⋯ menu and choose Delivered with photo or note, or take a photo when you mark a stop failed. Proof photos are part of RouteMap Pro.
Subscription
What’s free and what’s Pro?
Free: plan and optimize routes of any size, see the miles and time you save, and drive routes up to 10 stops. RouteMap Pro: drive routes of any size and take proof-of-delivery photos. Pro is $79.99 a year with a 7-day free trial, or $19.99 a month (US prices; your local price is shown in the app).
How do I cancel?
On your iPhone, go to Settings › [your name] › Subscriptions › RouteMap and tap Cancel Subscription. Cancel at least 24 hours before your trial or current period ends to avoid being charged for the next one. Deleting the app doesn’t cancel the subscription.
I already subscribed. How do I restore it?
In RouteMap, go to Settings › Restore purchase, or tap Restore at the bottom of the plans screen. Use the same Apple ID you subscribed with. On a new iPhone, restoring brings Pro back; you don’t need to pay again.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Your data
Where are my routes stored?
On your iPhone. There’s no account. To optimize, only the map coordinates of your stops are sent to a routing server, which doesn’t keep them. See the Privacy Policy.
How do I delete my data?
Delete routes from the menu, or delete RouteMap to remove everything.